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Future improvements

Cycle 1 is now complete with successful delivery of:


  • Additional guidance for Retailers to help establish the most appropriate appointment for metering work
  • Additional Retailer resources for Water Regulations
  • Additional Retailer resources for Trade Effluent
  • Downloadable tariff tables


We have been working with our developers to implement feedback surveys for coded service requests. We have made good progress and this will be launched early in 2020. 


Cycle 2


Using feedback from our Retail Customers Cycle 2 has been agreed and details of the changes are below.