Future improvements

The Continuous Improvemnt Cycle is part funded using the redistributed Market Performance Charges

 

COVID-19

Cycle 3 was deferred to focus on providing a continued service and supporting Retailers during the COVID-19 lockdown. We were pleased to be in a position to support Retailers in establishing occupancy by making over 3000 calls directly to NHH Customers. 

 

Carry over:

Working with Retailers to better promote Water Efficiency awareness to end user customers. Duel branded Water Efficiency material is currently in Draft 2 for review.  

 

To be continued:

To review and improve the information provided in the RNS notification system. (on track) 


Cycle 3

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Cycle 3 Data:

cip-cycle-part-b-nov-2020.jpg


Funding:

The anticipated cost to deliver this cycle would be between £50-£100K (This excludes the Delivery of Smart Metering)