Future improvements

The Continuous Improvemnt Cycle is part funded using the redistributed Market Performance Charges



Cycle 3 was deferred to focus on providing a continued service and supporting Retailers during the COVID-19 lockdown. We were pleased to be in a position to support Retailers in establishing occupancy by making over 3000 calls directly to NHH Customers. 


Carry over:

Working with Retailers to better promote Water Efficiency awareness to end user customers. Duel branded Water Efficiency material is currently in Draft 2 for review.  


To be continued:

To review and improve the information provided in the RNS notification system. (on track) 

Cycle 3


Cycle 3 Data:



The anticipated cost to deliver this cycle would be between £50-£100K (This excludes the Delivery of Smart Metering)