Contact us

Our Wholesale Service Centre is a dedicated team within our Wholesale Services Business Unit and is the primary point of contact for all retail enquiries and services. You can contact us by any of the methods below:

Contact us


By post:

Anglian Water

Wholesale Service Centre 
Thorpewood House 


View on Google Maps


By Phone:


By Email:



COVID-19 - Important update


Please be advised that WSC is still open and accepting service requests our staff members are just working from home.


We are following Public Health England and UK Government advice and providing regular email updates to retailers through Account Managers. If you have any queries or concerns please contact your WSC Account Managers.


Anglian Water staff are still out and about working on our network, but they will be limiting direct contact with customers unless it’s an emergency. We will be taking the necessary precautions for those people who are self-isolating if we do need to visit them. Our priority is always to keep our customers and our colleagues safe.


For emergencies please call our Operational Management Centre on: 0800 771881