What We Do

What we do?



Region of service map.PNG


We supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our huge region stretches from the Humber north of Grimsby, to the Thames estuary and then from Buckinghamshire to Lowestoft on the east coast. Our 112,833 km of water and sewer pipes could take us a quarter of the way to the moon! They supply and transport water across an area of 27,500 square km. We’re the largest water and water recycling company in England and Wales by geographic area.

Wholesale Service Centre

Our Wholesale Service Centre is a dedicated market services team within our Wholesale Services Business Unit. The Service Centre aims to provide a top class wholesale service to Retailers wishing to serve contestable end-user customers under Ofwat’s existing competition mechanisms. The team provides a single point of access for all Retailers within the Anglian Water and Hartlepool Water regions. If you are a NAV or a Water Supply and Sewerage Licensee with a question or want to discuss opportunities in our areas further, please feel free to contact us on the details below. We are happy to help.


Information on what you can expect from your interactions with us can be found in our Wholesale Service Centre Customer Charter, available in the link below.

Our service offerings include:


  • New Appointments and Variations enquiries
  • Service requests such as logger and meter enquiries
  • Wholesale billing and tariff queries
  • Account Management for New Appointments and Variations and Water Supply and Sewerage Licensees
  • Service to Self-Supply Customers

Useful Documents

File icon Wholesale Charter


By Phone:
Wholesale General Enquiries and Billing 0345 0265463 - 8am to 6pm Monday to Friday

By email:
If you prefer to send us an email: wsc@anglianwater.co.uk

By post:
Anglian Water 
Wholesale Service Centre 
Thorpewood House 


Drinking water quality

For information on drinking water quality by area