Leakage Allowance

Y

How long do I have to apply for an allowance? Good Practice guide states: Within 6 months of the repair.

Anglian Water policy differs as allowances should be applied for within 12 weeks of the Repair.

How long is the allowance granted for? Good Practice guide states: 12 months.

Anglian Water policy states: Leak identified without receipt of a Retailer meter read, From the end of the last central market read to the date of repair or Leak identified as a result of a recent Retailer meter read or identified by Anglian Water: From the end of the previous central market.

Our approach exceeds the good practice guide in the following areas:

Time to repair leak is up to 8 weeks.
Multiple allowance may be granted depending on the specfic nature of each indivdual application.

Planned Events

Y

Aligned to good practice guides in all areas

Unplanned Events

Y

Aligned to good practice guides in all areas

Return to Sewer

Y

Aligned to good practice guides in all areas

Gap Site Incentive

Y

Aligned to good practice guides in all areas

Standardising Meter Location Free Descriptor Good Practice Guide

Y

Minor variance to Abbreviation codes - full list of codes used is available on our website. We do not have the facility to use What 3 Words at present

Wholesale Charges Document Good Practice Guide

Y

Aligned to good practice guides in all areas

RWG Standard Skip Codes and Processes

Y

Partial alignment to good practice guides, working with Retailers to align systems where possible

Emergency Contact Details

Y

Aligned to good practice guides in all areas

Complaints

Y

Aligned to good practice guides in all areas

Meter Reading Standards Market Guidance

Y

Aligned to good practice guides in all areas

Vacant Incentive

Y

No scheme in place due to wider market issues with level of incorrect market vacant premises

Data Logging

Y

Application process.

Anglian Water differs as we require a form submission via our Retailer portal from the contracted Retailer or their approved contract partner which could be any logger provider working on behalf of the NHH customer.

Charge to exchange a non loggable meter.

Anglian Water differs here as a charge will be made unless a proactive exchange is due to happen in the very near future. Charges are not limited to the meter exchange, other enabling works may need to be completed e.g. chamber enlargement.

Wholesaler to re-attach logger following exchange of meter.

Anglian Water differs here as our engineers may not be trained on all types of logging equipment. The logger device/pulse unit will be left within the chamber or safe place for the owner of the equipment to reconnect.

Disconnection Non-payment

Y

Aligned to good practice guides in all areas

Our approach exceeds the good practice guide in the following areas:

Anglian Water do not require any of the up-front notifications from the Accredited Entity unless they are to undertake a physical disconnection.