At Anglian Water, we’re committed to improving communication and transparency with our retail partners. That’s why we’ve launched a new notification service designed to keep retailers informed about any planned or unplanned work that may affect their customers.

What’s New?

We’ve transitioned from the “In Your Area” platform to our own dedicated Check platform, now hosted at anglianwater.co.uk/check. This central hub provides real-time updates on work across our region, including:

·    Details of the work being carried out

·    Estimated restoration or repair times

·    Customer impact information (e.g. low pressure, service interruptions, road closures)

Smarter Notifications for Retailers

Our upgraded system now sends a single email per event (please send your one chosen email adress to your Wholesale Technical Account Manager, if this hasn't been supplied already), rather than one per SPID, making it easier for retailers to manage communications. Each email includes:

·    A list of affected SPIDs

·    A direct link to the relevant entry on the Check platform

·    Clear subject lines with reference numbers, issue type, and estimated resolution time

This streamlined approach ensures retailers receive timely, relevant updates without being overwhelmed by multiple messages.

Stay Informed, Stay Ahead

Retailers can now access detailed, location-specific information and track progress as work unfolds. This empowers you to proactively support your customers and respond to issues with confidence.

Visit anglianwater.co.uk/check to explore the platform and see how we’re making communication easier, faster, and more effective.