Policies

{{alert.alertDescription}}

{{index+1}} / {{ alertBandDate.length}}

{{selectedAlertBand.alertDescription}}

Message last updated - Thursday 10^th July 2025

{{selectedAlertBand.incident.heading}}

Property List

{{selectedAlertBand.alertDescription}}

Message last updated - Thursday 10^th July 2025

{{selectedAlertBand.alertDescription}}

Message last updated - Thursday 10^th July 2025

{{selectedAlertBand.alertLinkText}} {{selectedAlertBand.alertLinkText}}

Accessibility Tools
- Wholesale
  - Wholesale
  - What We Do
  - Performance
  - Charges and Billing
  - Resources
  - NAVs
  - Save Water (Smart Meter Upgrades)
  - Portal
  - Contact us
  - Accessibility & Languages

[{"Steam":"Wholesale","Selected":true,"ListofMenu":[{"name":"What We Do","anchorAttr":"href=\"/what-we-do/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Upstream competition","anchorAttr":"href=\"/what-we-do/upstream-competition/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Compliance","anchorAttr":"href=\"/what-we-do/compliance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Our plan 2020-25","anchorAttr":"href=\"/what-we-do/our-plan-2020-25/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Emergencies","anchorAttr":"href=\"/what-we-do/emergencies/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Performance","anchorAttr":"href=\"/performance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"RWG Good Practice Guide Alignment","anchorAttr":"href=\"/performance/rwg-good-practice-guide-alignment/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Data improvement dashboard","anchorAttr":"href=\"/performance/data-improvement-dashboard/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Charges and Billing","anchorAttr":"href=\"/charges-and-billing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Current charges","anchorAttr":"href=\"/charges-and-billing/current-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Alternative credit arrangements","anchorAttr":"href=\"/charges-and-billing/alternative-credit-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Alternative payment arrangements","anchorAttr":"href=\"/charges-and-billing/alternative-payment-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"MDD back billing arrangements","anchorAttr":"href=\"/charges-and-billing/mdd-back-billing-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Previous charges","anchorAttr":"href=\"/charges-and-billing/previous-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Calculators","anchorAttr":"href=\"/charges-and-billing/calculators/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Resources","anchorAttr":"href=\"/resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":true,"submenu":[{"name":"Accredited entities","anchorAttr":"href=\"/resources/accredited-entities/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Additional services","anchorAttr":"href=\"/resources/meter-reading-additional-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"NHH Competition","anchorAttr":"href=\"/resources/non-household-competition/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Operational manual","anchorAttr":"href=\"/resources/operational-manual/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Policies","anchorAttr":"href=\"/resources/policies/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":true},{"name":"Trade effluent","anchorAttr":"href=\"/resources/trade-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Training","anchorAttr":"href=\"/resources/training/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Useful documents","anchorAttr":"href=\"/resources/useful-documents/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Webinars","anchorAttr":"href=\"/resources/webinars/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"NAVs","anchorAttr":"href=\"/navs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false},{"name":"Save Water (Smart Meter Upgrades)","anchorAttr":"href=\"/Save-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Frequently asked questions","anchorAttr":"href=\"/Save-water/frequently-asked-questions/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Meter upgrades","anchorAttr":"href=\"/Save-water/meter-upgrades/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]}]

Wholesale Policy

Wholesale Allowances 2024

pdf, 0.18 MB | 21 May 2024 DownloadWholesale Allowances 2024

MDD Exceedance Policy

pdf, 0.45 MB | 03 Mar 2023 DownloadMDD Exceedance Policy

Wholesale Logger

pdf, 0.19 MB | 01 Apr 2017 DownloadWholesale Logger

Wholesale Bilaterals

pdf, 0.23 MB | 16 Sep 2021 DownloadWholesale Bilaterals

Sensitive Customer Definition

pdf, 0.23 MB | 01 Apr 2017 DownloadSensitive Customer Definition

Trade Effluent Enforcement Policy

pdf, 0.08 MB | 01 Apr 2017 DownloadTrade Effluent Enforcement Policy

Water Fittings Regulations Policy

pdf, 0.11 MB | 01 Apr 2017 DownloadWater Fittings Regulations Policy

AWS Guidelines for MOSL Gap Site Incentive Scheme 2020

pdf, 0.13 MB | 17 Dec 2020 DownloadAWS Guidelines for MOSL Gap Site Incentive Scheme 2020