Frequently asked questions

{{alert.alertDescription}}

{{index+1}} / {{ alertBandDate.length}}

{{selectedAlertBand.alertDescription}}

Message last updated - Wednesday 20^th November 2024

{{selectedAlertBand.incident.heading}}

Property List

{{selectedAlertBand.alertDescription}}

Message last updated - Wednesday 20^th November 2024

{{selectedAlertBand.alertDescription}}

Message last updated - Wednesday 20^th November 2024

{{selectedAlertBand.alertLinkText}} {{selectedAlertBand.alertLinkText}}

Accessibility Tools
- Wholesale
  - Wholesale
  - What We Do
  - Performance
  - Charges and Billing
  - Resources
  - NAVs
  - Save Water (Smart Meter Upgrades)
  - Portal
  - Retailer Notification Service
  - Portal
  - Contact us
  - Accessibility & Languages

[{"Steam":"Wholesale","Selected":true,"ListofMenu":[{"name":"What We Do","anchorAttr":"href=\"/what-we-do/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Upstream competition","anchorAttr":"href=\"/what-we-do/upstream-competition/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Compliance","anchorAttr":"href=\"/what-we-do/compliance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Our plan 2020-25","anchorAttr":"href=\"/what-we-do/our-plan-2020-25/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Emergencies","anchorAttr":"href=\"/what-we-do/emergencies/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Performance","anchorAttr":"href=\"/performance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"RWG Good Practice Guide Alignment","anchorAttr":"href=\"/performance/rwg-good-practice-guide-alignment/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Data improvement dashboard","anchorAttr":"href=\"/performance/data-improvement-dashboard/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Charges and Billing","anchorAttr":"href=\"/charges-and-billing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Current charges","anchorAttr":"href=\"/charges-and-billing/current-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Alternative credit arrangements","anchorAttr":"href=\"/charges-and-billing/alternative-credit-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Alternative payment arrangements","anchorAttr":"href=\"/charges-and-billing/alternative-payment-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"MDD back billing arrangements","anchorAttr":"href=\"/charges-and-billing/mdd-back-billing-arrangements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Previous charges","anchorAttr":"href=\"/charges-and-billing/previous-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Future charges","anchorAttr":"href=\"/charges-and-billing/future-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Calculators","anchorAttr":"href=\"/charges-and-billing/calculators/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Resources","anchorAttr":"href=\"/resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Accredited entities","anchorAttr":"href=\"/resources/accredited-entities/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Additional services","anchorAttr":"href=\"/resources/meter-reading-additional-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"NHH Competition","anchorAttr":"href=\"/resources/non-household-competition/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Operational manual","anchorAttr":"href=\"/resources/operational-manual/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Policies","anchorAttr":"href=\"/resources/policies/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Trade effluent","anchorAttr":"href=\"/resources/trade-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Training","anchorAttr":"href=\"/resources/training/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Useful documents","anchorAttr":"href=\"/resources/useful-documents/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Webinars","anchorAttr":"href=\"/resources/webinars/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"NAVs","anchorAttr":"href=\"/navs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false},{"name":"Save Water (Smart Meter Upgrades)","anchorAttr":"href=\"/Save-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":true,"submenu":[{"name":"Frequently asked questions","anchorAttr":"href=\"/Save-water/frequently-asked-questions/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":true},{"name":"Meter upgrades","anchorAttr":"href=\"/Save-water/meter-upgrades/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]}]

See below a set of frequently asked questions covering strategy, process and data. These will be regularly reviewed and updated as the meter upgrade programme progresses.

FAQs

NHH Upgraded Metering Frequently Asked Questions

pdf, 0.24 MB | 02 Jun 2021 DownloadNHH Upgraded Metering Frequently Asked Questions