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Message last updated - Monday 09th December 2024
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Message last updated - Monday 09th December 2024
Message last updated - Monday 09th December 2024
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Retailer Tailored Engagement
All retailers now have a dedicated contact in WSC who is on hand to answer queries, support with projects and provide regular service desk reviews to ensure we have all basis covered and there's an additional layer of support available for our retailers.
We now provide Retailers the option of monthly or quarterly invoices to cover their Non-Primary Charges billing and this has been updated in our invoice timetable and published on our website.
Upgrade of the Case Comments for service requests - Additional training has been implemented in the WSC, in conjunction with the feedback provided in the service desk reviews as seen an improvement of 0.09 in our latest RMEX results, however it is recognised further service measures are required which will continue into Cycle 6
Exploring the feasibility of introducing alternative billing arrangements and payment methods e.g. Direct Debit - We have agreed a Direct Debit platform solution with our banking service provider, and this is now being fully developed so we expect to complete testing and implementation by end of August.
Change Ref | Category | Description | Expected Benefit | Cycle | Status |
---|---|---|---|---|---|
21.01 |
Service |
Upgrade of Case Comments |
Improved quality and speed of responses |
4 |
In development |
21.07 |
Charging |
Exploring the feasibility of introducing alternative billing arrangements and payment methods e.g. Direct Debit. |
More payment options available to Retailers |
5 |
In development |
22.01 |
Service |
Retailer Engagement tools |
Upgrading our Website to provide Retailers a summary of key contacts, service propositions of guide to key documents and dates |
6 |
Proposed |
21.01
Service
Upgrade of Case Comments
Improved quality and speed of responses
4
In development
21.07
Charging
Exploring the feasibility of introducing alternative billing arrangements and payment methods e.g. Direct Debit.
More payment options available to Retailers
5
In development
22.01
Service
Retailer Engagement tools
Upgrading our Website to provide Retailers a summary of key contacts, service propositions of guide to key documents and dates
6
Proposed
Change Ref | Category | Description | Expected Benefit | Cycle | Status |
---|---|---|---|---|---|
22.02 |
Data Quality |
Building on project activities to add UPRN and VOA data to CMOS, review of these data items in our BAU processes, ensuring the quality and coverage of third party data is maintained and further improved. |
Ensuring that our BAU processes include monitoring and reviewing data for Vacant supply points, allowing potential issues to be highlighted to Retailers and any potential data improvements to be identified. |
6 |
Proposed |
22.02
Data Quality
Building on project activities to add UPRN and VOA data to CMOS, review of these data items in our BAU processes, ensuring the quality and coverage of third party data is maintained and further improved.
Ensuring that our BAU processes include monitoring and reviewing data for Vacant supply points, allowing potential issues to be highlighted to Retailers and any potential data improvements to be identified.
6
Proposed
Since the market opened, we have already identified and delivered a number of significant improvements which provide benefits to our Retail customers and in turn the end user customers. Details of these can be found here